Self Help

PTC provides a myriad of online tools provided to all maintenance paying customers 24/7. All one needs is an online account. Sign up here to setup you account. You simply need an email address, Customer Number, and Service Contact number. For help signing up contact Sequoia’s Technical Support. (The underlined portion should link to the Contact page.) Follow the links below for PTC’s award winning online support.

Order and License Support

This link will take you to a page where you can create or manage your online PTC account, download the latest version or enve new versions of your PTC software, and allow you to configure new licenses, reconfigure old licenses or simply generate a detailed report of what you own and where it is installed.

Mechanical Computer Aided Design (MCAD) Information and Case Studies

Find out about the latest deals from PTC. Go here to understand what’s included in the basic PTC package, foundation Advantage, and read case studies from independent firms and companies about your PTC investment.

WildFire Installation Guide

Step-byStep instructions for installing Pro/ENGINEER WildFire with PTC tips and techniques for WildFire configuration.

PTC Online Technical Support

This link will take you to a page where you can report and track questions you have about the software as well as subit and track enhancement requests.

Update Advisor

The Update Advisor provides you with information that will help you to determine what value ther is in updating to a Release and/or Date code of the software you are considering by generating the following reports.
• Resolved Issues in your update installation
• New Issues in your Update Installation
• All Open Issues in the Update Installation

Online Tools and Tutorials

Get access to the latest Pro/ENGINEER information and archives of interactive release notes for Pro/ENGINEER enhancements. It’s great to have some help every now and then from the experts. Whether you’d like to connect with a Product Manager or check out some Tips & Tricks, we think you’ll find many of the answers you’re looking for.

Hardware Support

Find out what brands and configurations of computers are supported and certified for use with PTC products. Let Sequoia configure an award winning, economical, certified Dell system.

eDrawings and PTC

Heard of eDrawings? Find out everything you need to know about the eDrawing integration with Pro/ENGINEER.